Legal & Privacy

By accessing jeevapetcare.com or registering an account, you confirm that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy.

These terms constitute a legally binding agreement between you and JEEVA (operated from Ganeshguri, Guwahati, Assam, India).

JEEVA is a marketplace platform that connects pet owners with pet service providers (partners) in Guwahati, Assam. JEEVA itself is not a service provider — we are the platform that facilitates connections.

This means:

• The quality of services is the responsibility of the partner providing them
• JEEVA is not liable for the actions of independent partners
• We do screen and approve partners before listing them, but cannot guarantee every interaction

• You must provide accurate, current information when registering
• You are responsible for maintaining the confidentiality of your password
• You are responsible for all activity that occurs under your account
• You must notify us immediately at [email protected] if you suspect unauthorised access
• One person may hold one account per role (customer, partner, vet, trainer)
• You must be 18 years or older to register

Making a booking: When you submit a booking, it is subject to confirmation by the partner. A booking is confirmed only when the partner or JEEVA admin marks it as "Confirmed".

Cancellations by customer: Please cancel as early as possible — at least 24 hours before the scheduled service — so partners can plan accordingly. Cancellations within 2 hours of the service may be subject to a cancellation fee at the partner's discretion.

Cancellations by partner: If a partner cancels, you will be notified immediately and JEEVA will help reschedule with another partner.

No-shows: If you fail to show up without cancelling, the partner may charge the full service fee.

Currently, JEEVA operates on a Pay on Arrival basis for most services — you pay the service provider directly (cash or UPI) at the time of service.

For pet store orders, payment options include Cash on Delivery, UPI on Delivery, or Online Transfer.

JEEVA does not currently process or hold any payments. All financial transactions are between you and the service provider/our store.

Prices displayed on JEEVA are indicative. Final pricing may vary and will be confirmed by the partner before the service.

• AI health assessments are not diagnoses. Always consult a qualified veterinarian for medical decisions
• AI training plans are suggestions. Trainers should adapt them based on their professional judgement
• AI-generated content may contain errors and should be reviewed before use
• JEEVA is not liable for any decisions made based on AI-generated content

You agree not to:

• Provide false, misleading, or inaccurate information
• Impersonate any person or entity
• Use the platform for any unlawful purpose
• Attempt to gain unauthorised access to any part of the platform
• Post offensive, abusive, or inappropriate content in reviews or blog posts
• Harass, threaten, or harm other users or partners
• Scrape, crawl, or extract data from the platform without permission
• List or offer services that violate Indian law or harm animal welfare

Violation of these terms may result in immediate account suspension or legal action.

When you submit blog posts, reviews, or pet photos on JEEVA:

• You confirm you own or have the right to share the content
• You grant JEEVA a non-exclusive licence to display it on the platform
• You are responsible for ensuring content is accurate and doesn't infringe third-party rights
• JEEVA reserves the right to remove content that violates our community standards
• Blog posts submitted by customers are reviewed before publication

JEEVA shall not be liable for:

• The quality, safety, or outcome of services provided by partners
• Any injury, loss, or damage to your pet during a service
• Losses arising from platform downtime or technical issues
• Decisions made based on AI-generated content
• Actions or omissions of independent partners

Our maximum liability to you for any claim shall not exceed the amount you paid to JEEVA (platform fee, if any) in the month in which the issue arose.

These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in Guwahati, Assam, India.

We encourage resolution of disputes through direct communication first — contact us at [email protected] and we will make every effort to resolve issues fairly and quickly.

Return window: 7 days from delivery for eligible products.

Eligible for return:

• Item arrived damaged or defective
• Wrong item delivered
• Item significantly different from description

Not eligible for return:

• Opened pet food, treats, or consumables (for hygiene reasons)
• Items damaged due to misuse
• Items without original packaging

Refund process: Email [email protected] with your order number and photos of the issue. We will respond within 48 hours. Approved refunds are processed within 5–7 business days via the original payment method.

Since JEEVA currently operates on a Pay on Arrival basis, refunds for bookings primarily apply to situations where advance payment was taken:

Full refund if:

• The partner cancels the booking
• JEEVA cancels the booking due to partner unavailability
• The service was not delivered as described

Partial refund or no refund:

• Customer cancels less than 24 hours before service — at partner's discretion
• Customer no-shows — generally no refund

To request a refund, contact [email protected] within 48 hours of the service date.

Before training starts: Full refund if you cancel before the first session.

After training starts: Refund for unused sessions only, minus a 10% administrative fee.

If trainer cancels: Full refund or reschedule — your choice.

Training refund requests must be submitted within 7 days of the session in question.

Email [email protected] with:

• Your name and registered email
• Order / booking ID
• Reason for refund
• Photos if applicable (damaged items, wrong orders)

We aim to respond within 48 hours and process approved refunds within 5–7 business days.